Under Construction
VIRTUALLY YOURZ™
World Class
Results are Just a Phone and a Browser Away
State-of-the-Art Host with the Most:
Forget about expensive
hardware, software, training and administrative costs; delivered as a Hosted
Contact Center, VITEC’s Virtually Yourz™ Contact Center is
a full-featured, enterprise-class call/contact center
product (Multi-media ACD, Real-time and Historical Reporting and more) without
all of the integration headaches of premise-based
equipment. Virtually Yourz™ platform is a Spectrum®
Automatic Call Distributor that has no up-front costs – a browser and a phone
is all that an agent needs
to get started. Designed to improve the performance of your call center
operations, VITEC’s Virtually Yourz™ provides leading edge
contact center technologies and featur
es,
elevating your customer service quality and responsiveness, and creating new
management efficiencies. Your
contact center can combine applications, platforms and multiple media contacts
all aimed at implementing the strategy of retaining and growing a customer base
both in size and profitability.
| It’s
the easiest
way to set up a world-class call center…
And, you can't beat the low rates. |
Today,
your technology-sophisticated customers interact with your business
with cellular phones, fax machines, personal computers and the Internet and each
demand personalized contact options. You need a proven system to manage these
multiple points of contact, the Virtually Yourz™ Spectrum®
Platform provides the solution through scalability, reliability and flexibility.
VITEC’s Virtually Yourz™ services allow you to view and print
call activity associated with your hosted, assigned ACD group(s). Reports can be
sent to printers and fax modems of your choice.
Benefits
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Minimize Capital Investment |
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Maximize Contact Center Productivity |
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Reduce Expense through Efficient Call Handling |
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Eliminate Need for Administrator Personnel |
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No Host Computer Maintenance |
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Feature Upgrades as Required |
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Ongoing
Client Support |
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Scalability allows instant and large expansion
without technology changes. Confidently subscribe to only the amount of
capacity needed without restricting future seamless growth. |
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*This facility is available to small and medium sized contact
centers based on their hourly call load and number of agent positions.
Universal
queuing supports segmentation and applies the same business rules across all
contact channels to deliver consistent service to your valued customers. Our
technology helps guarantee that customers will get through every time – and
once they’re in the queue, they’ll get continual feedback on their status.
Intelligent
routing to the right resources
Our
infrastructure intelligently routes customers to the right resource based on the
business rules applied to their profile. Net result: your customers are directed
to the right place the first time – allowing you to provide better service
while improving your operational efficiencies.
Empowerment
creates opportunities
By
delivering information from multiple systems and applications to the desktop, Virtually
Yourz™ makes company
representatives aware of a customer’s unique needs or past transactions. This
enables one-to-one dialoguing, which leads to greater customer satisfaction and
opens the door to better up-sell/cross-sell opportunities. This also empowers your representatives, leading to higher
employee satisfaction. These motivated employees can provide timely – and
critical – information from the front line
of
customer contact.
| All without any integration headaches! |
Functional
intelligence enables better resolution
Virtually
Yourz™ interaction
infrastructure builds functional intelligence into core performance areas, automating processes and empowering company
representatives
to work smarter. And because Virtually Yourz™ has the
scalability to control heavy traffic and cut customer wait times, you can
effectively manage even the most extreme volumes.
Connectivity
13257 West 98th Street
Lenexa, KS. 66215
913-859-0020